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Aureon Contact Center Solutions

Aureon Contact Center Solutions helps you deliver exceptional customer experiences — the kind that build customer loyalty.

Call Center Solutions

Aureon provides professional, friendly call center solutions tailored to your business.

Customer Care

When you partner with Aureon Contact Center Solutions, we provide your customers with a superior customer experience so you can focus on what you do best—running your business.

IT Help Desk

Avoid costly investments in IT staff and infrastructure by utilizing outsourced help desk services. Our expert team of IT professionals is at your service during regular or after business hours.

Technical Support Solutions

Aureon Contact Center Solutions is a leader in outsourced technical support services. We provide a customer experience second to none.

It's All About Customer Experience

We understand that relationships are the foundation of your business. When you partner with Aureon for your customer support needs, our team becomes an extension of yours. Callers, in fact, won’t know where your staff ends and ours begins.

We do it that way because we care about both your reputation and ours. Our remote contact center agents have that Midwest thing working for them: friendly, hard-working, and refusing to give up until every issue is solved quickly and correctly.

Our customer care is a perfect complement to your own products and services—and there’s no better way to build brand loyalty.

Advanced Contact Center Technology

We rely on integrated telecommunication and technology platforms to facilitate efficient and reliable customer support. Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems immediately route calls based on priority and agent skill level. A robust CRM (Customer Relationship Management) ticketing system accurately tracks customers and issues. Aureon Contact Center agents have a customized omnichannel system at their fingertips so they can quickly reference customer history and provide superior troubleshooting assistance. Connected through the Aureon Fiber Optic Network, our three call center locations work together as one.

Take a deeper dive into Aureon Contact Center

For almost 40 years, we’ve seen how customers’ needs have changed and we’ve been helping organizations through it all. When you partner with the Aureon Contact Center Solutions you have access to:


Let us help you determine the right solutions for your needs.

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Aureon Contact Center FAQs

Are you a call center?

While we do offer call center solutions, such as customer service and IT help desk phone support, Aureon Contact Center focuses on the wider customer experience from start to finish, regardless of the communication channel. Our contact center employees are subject matter experts who can speak to your products or services with authority. Consider them an extension of your business. Learn more about the differences between a call center and a contact center.

What’s a contact center?

A contact center consists of trained employees who receive and respond to customer and/or help desk inquiries across all channels of communication. They tend to have more technical training and know the ins and outs of your business. Aureon Contact Center Agents are an extension of your brand that work toward the common goal of building long-lasting relationships and customer loyalty.

Where are your representatives located?

Aureon Contact Center Agents work as remote agents. No matter if your business requires in-office or remote-based contact center services, Aureon has got you covered.

Does your contact center offer 24/7 service?

Yes. Aureon Contact Center Agents work flexible shifts, which means we can provide 24/7 technical support, customer service, and IT help desk service.

Can I have customer service representatives dedicated to my business?

Yes. Aureon Contact Center Agents are available on a shared or dedicated basis, depending on the level of support needed for your business. Our shared agents work with a variety of clients while our dedicated agents become subject matter experts. Unsure which option is right for you? Contact our sales team.

How can I be sure my customers are getting the best customer service?

At Aureon Contact Center nothing is out-of-the-box. We customize everything to meet your needs. Depending on the level of support wanted or required, there are different solutions that we can offer based on our conversations with you. These include dedicated, shared, or hybrid contact center solutions. Not sure which solution is best for your organization? Reach out for more information.

What if I need to add additional customer support during our busy season?

Aureon Contact Center is flexible in supporting your customer service needs. We can scale the level of support provided to align with your busy season.

Can Aureon Contact Center provide my organization with help desk support?

Yes. Aureon Contact Center offers 24/7 IT help desk support for your employees.

Can Aureon Contact Center provide my customers with advanced technical support?

Yes. Aureon Contact Center offers 24/7 in-depth technical support services.

Why should I outsource my customer support?

Many organizations lack the internal resources to adequately provide prompt customer service. Outsourced customer support allows you to deliver exceptional customer experiences while focusing on running your business. Learn how Aureon Contact Center puts the customer experience front and center.

Do you support my industry?

Aureon has experience providing contact center solutions across a wide range of industries. Are you wondering if we’re a good fit for your business? Contact us.

Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
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