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Customer Care

When you partner with Aureon Contact Center, we provide your customers with a superior customer experience so you can focus on what you do best—running your business.

Customer Service

Aureon Contact Center has the experience and solutions to offer superior customer service at a competitive cost.

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Live Chat Support

Aureon Contact Center’s live chat delivers flexibility and improved customer service, all while helping to reduce your costs.

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Social Media Moderation

Protect your image and respond to inquiries 24/7 with real-time social media moderation.

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We understand satisfied customers are integral to your business.

At Aureon, we make taking care of your customers our business so you can stay focused on running yours. We go above and beyond to provide a superior level of service to your customers. Knowledgeable, courteous Aureon agents are prepared to assist your customers through their preferred means of communication—whether that’s social media, live chat, or phone calls.

No matter the industry, Aureon brings the right solution to each customer. We help you define the best customer care strategy and deploy an efficient and unique operation to handle each interaction for every method of contact. Hiring an outsourced call center provides you with diverse customer care options to help your business evolve and thrive on multiple levels. These services include:

  • Customer Support
  • Technical Support
  • Lead Generation
  • Billing Questions
  • Orders, Returns, and Exchanges
  • Account Management
  • Dispatch Services

Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

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