When you use Aureon’s outsourced IT help desk support services, you can count on your employees having a better experience. We have developed best practices for providing help desk services that proactively address technical issues and create solutions. With the best intersection of service delivery and cost effectiveness, we deliver quick and responsive customer support with higher quality than off-shore call centers at competitive rates.
As an entirely U.S.-based technical support outsourcing provider, we are able to keep your per-incident costs competitive with off-shore providers. We handle more calls per hour with higher satisfaction—lowering your employee attrition and increasing retention. Our corporate IT help desk services aid in cost containment and provide advanced analytics so you can better understand where your employees are running into technical difficulties. We analyze tickets to proactively prepare solutions that avoid further calls related to similar issues.