Technical Support Solutions

Aureon Contact Center is a leader in outsourced technical support services.

We provide a customer experience second to none.

When you need in-depth technical support services, you don’t have time to waste on beginners. You need an expert. Technical support, customer service, and help desk services are the cornerstone of our call center solutions. We have provided technical support services for more than 24 years.

Aureon understands that our partner’s needs are diverse, and a one-size-fits-all solution is not the answer. With 24/7 support options specializing in troubleshooting hardware, software, or connection issues, we provide an exceptional customer experience tailored to fit your business needs. Our technical specialists take the time to understand the ins and outs of your product line and stay on top of rapidly changing technology.

Our agents are responsive, helpful, knowledgeable, trustworthy, and ready to provide the best possible technical support service to your customers, 24 hours a day. With our team on your side, you can rest assured your customers are getting the highest level of technical support with first-call resolution.

Outsourced Technical Support Services

Aureon Technical Specialists can expertly service virtually any technical support application to your specifications. Our experience spans many industries including:

Solar
Educational Institutions
Shared Mobility
Workspace Networking
Robotics
Government
Finance
Healthcare
Asset Management
Retail
Grocery
Fitness
Senior Living
Telecommunications

Client-Centered Technical Support Solutions

Aureon believes there is a direct relationship between quality technical support and customer satisfaction and we are committed to providing your customers with an experience that exceeds their expectations. As a trusted extension of your business, our ultimate goal is 100% satisfaction of every end user. Our team works with you to determine the intersection of service delivery and cost effectiveness that best suit your needs.

MOBILE APPLICATION SUPPORT

When mobile application problems arise, Aureon Contact Center agents resolve your customers’ issues quickly, keeping your app reliable and competitive.

MULTI-TIERED SERVICES

Our multi-tiered technical support solutions ensure you and your customers are getting the best possible experience.

“Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.”

“This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.”
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

“Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.”
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

See All Resources