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Customized Care Team Training

Quality customer service starts with Aureon's customized care team training tailored specifically to your organization.

Brand ambassadors aren’t born—they’re trained. To make sure Aureon Contact Center personnel are ready to represent your brand, we develop their customer care skills around your goals, values, and culture. Each engagement is customized to your brand.

During onboarding, agents working on your behalf receive training specific to your organization, products, and services, and continue to undergo several refresher trainings while serving your customers.

At Aureon, we provide all of our agents with a foundation of exceptional customer service training and then layer in ongoing trainings on your business and technologies, setting both our professional agents and your organization up for success.

Our customized care team training covers:

  • Extensive client overview
  • Call center technologies agents will be using to provide support
  • Technologies used by clients
  • Customer care techniques
  • Problem-solving techniques
  • Advanced communication techniques
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Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

Anthony Goble - ITSM Manager, Waddell & Reed

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

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