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Live Chat Support

Aureon Contact Center's live chat delivers flexibility and improved customer service, all while helping to reduce your costs.

As part of our 24/7 commitment to your customers, live chat lets you provide service around the clock—with a personal touch. Customers browsing a webpage are pleasantly surprised to have a live chat pop up, inviting them to ask questions about your products or services.

Consumers appreciate the convenience of online chat. Chat is there to help if they become confused or have a question, and having this feature on your site can be the difference between customers bouncing off the site or completing the transaction.

A live chat feature gives websites a competitive edge. These days, live chat is an integral component of an effective omnichannel system.

Live Chat Benefits

The 2019 annual report from BoldChat highlights the importance of live chat:

  • 63% of consumers who used live chat on a website are likely to return to that site.
  • 79% of consumers prefer live chats because they offer instant responses.
  • Live chat has the highest consumer satisfaction rate at 92%.

Unlike a phone call, where an agent can only handle one call at a time, chat allows more customers to be served at once, reducing the number of agents required at any given time.

When you partner with Aureon, we do all the heavy lifting to incorporate the chat tool and corresponding interface with your site and then provide the professional agents to respond to chat inquiries with the superior service your customers expect.

Live chat is simple to use for agents and customers alike. It allows clear communication, has short wait times, and leads to easier navigation as direct links can be clicked and shared. Plus, chat makes it easy for an agent to recommend additional products or services that fit the customer, allowing increased opportunities for upselling.

Given the high customer satisfaction levels, the convenience of chat, and the cost savings it provides, live chat is essential for any organization serious about customer service.

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Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

Anthony Goble - ITSM Manager, Waddell & Reed

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

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