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Customer Service

Aureon Contact Center Solutions has the experience and expertise to offer superior customer service at a competitive cost.

Aureon Contact Center Solutions serves as your brand ambassador, diving deep into your culture to understand your product and share your vision.

We know how important your customers are. That’s why we become an extension of your business to provide a seamless customer service experience that exceeds expectations. From inbound customer care to order management and more, when your customers contact us, we represent your organization with pride.

The Aureon Customer Service Difference

Two distinct advantages of partnering with Aureon Contact Center Solutions are our people and our location.

Having our remote workers all located in the Midwest offers advantages over other outsourced customer service call centers, helping us offer customer service at a low cost. Our Aureon agents are educated, motivated, personable, and they communicate effectively with no accent or language barrier, leading to increased call efficiency.

The unique combination of the low cost of remote workers in the Midwest and our proficient agents allows us to be cost competitive with off-shore outsourcing providers.

At Aureon Contact Center Solutions, when your customers call, we are ready to provide excellent customer service and to help resolve many issues, including:

Customer Call Support Services

  • Inbound Customer Care & Support
  • Service to Sales—answer pre-sales and product questions
  • Outbound Customer Follow-Up
  • Registrations & Enrollments

Order Management Services

  • Product Inquiries
  • Product Ordering
  • Billing Queries
  • Troubleshooting
  • Merchandise Returns Processing (RMA Services)
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Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

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