Our call center specialists can provide your customers with support regardless of your business locations. Offering work-at-home creates a stable workforce and a better work-life balance for the employees. The problem-solvers at Aureon’s call centers value teamwork and collaboration as they provide customer service and technical support through telephone, email, chat, and social media. With three call center locations around the state of Iowa, we strive to provide optimal connectivity and foster engagement between supervisors and managers, all while delivering responsive support to your customers.
Our call center networks are connected around-the-clock and have plenty of staff to respond quickly during peak hours. Our solutions are tailored to your needs, whether that means utilizing call center agents, remote agents, or a combination of the two.
Every Aureon call center agent starts in one of our physical locations. After consistently meeting and exceeding expectations for a set period of time, those who desire may work as remote agents.
Our remote agents rely on Aureon Technology virtualization solutions and services to increase delivery speed, optimize processes, and efficiently give your customers the support they need. A single, private broadband connection prioritizes voice traffic over data to make sure calls are clear and free of disruptions.
Benefits of Virtualization
There are many benefits to virtualization including flexibility and the ability to address seasonal fluctuations. Other benefits include:
- Increased agent productivity, efficiency, agility, and responsiveness
- Faster provisioning of applications and resources
- Continuous customer service, business continuity, and disaster recovery
- Greater reach into under-utilized skill sets