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Work-at-Home Agents

Our work-at-home agents use virtualization technology to help you stay connected to your customers 24/7, all year long.

Our call center specialists can provide your customers with support regardless of your business locations. Offering work-at-home creates a stable workforce and a better work-life balance for the employees. The problem-solvers at Aureon’s call centers value teamwork and collaboration as they provide customer service and technical support through telephone, email, chat, and social media. With three call center locations around the state of Iowa, we strive to provide optimal connectivity and foster engagement between supervisors and managers, all while delivering responsive support to your customers.

Our call center networks are connected around-the-clock and have plenty of staff to respond quickly during peak hours. Our solutions are tailored to your needs, whether that means utilizing call center agents, remote agents, or a combination of the two.

Every Aureon call center agent starts in one of our physical locations. After consistently meeting and exceeding expectations for a set period of time, those who desire may work as remote agents.

Our remote agents rely on Aureon Technology virtualization solutions and services to increase delivery speed, optimize processes, and efficiently give your customers the support they need. A single, private broadband connection prioritizes voice traffic over data to make sure calls are clear and free of disruptions.

Benefits of Virtualization

There are many benefits to virtualization including flexibility and the ability to address seasonal fluctuations. Other benefits include:

  • Increased agent productivity, efficiency, agility, and responsiveness
  • Faster provisioning of applications and resources
  • Continuous customer service, business continuity, and disaster recovery
  • Greater reach into under-utilized skill sets
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Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

Anthony Goble - ITSM Manager, Waddell & Reed

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

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