Every company has different support needs and requirements. That’s why we offer flexible call center solutions to provide the exact level of support that each client is looking for. We have experience supporting startups, enterprises, and businesses going through transformations. Although we can tailor an outsourced call center strategy unique to your organization, our solutions are generally based on the following models:
- Shared Services — A group of agents who meet a specific skill set are cross-trained to provide service for multiple accounts.
- Dedicated Services — A group of agents are specifically trained to service only one account. Dedicated service agents will be subject matter experts on your account.
- Hybrid Services — A mix of shared and dedicated service agents. Dedicated agents support the busiest times of the day with shared agents supporting the slower periods. This assures users are being supported 24×7.
- Designated Services — A group of agents who provide support to a limited number of clients in the same industry.
Not sure which solution is best for your organization? We will advise you of the various options and what kind of customer experience you should expect.
A true partnership is developed through service implementation and deployment. Aureon proactively works with our clients throughout the relationship, resolving customer service issues and providing consultation on product or process improvements.
Our solutions allow us to be nimble. We can react quickly to changing business models and make recommendations for changes to service delivery that help provide cost savings. We are small enough to be flexible and serve your company’s unique customer support call center needs, but large enough to scale as your support needs change.
At Aureon Contact Center, customer experience is our number one priority. Our friendly, knowledgeable agents will concentrate on your customer, listen to their needs, and meet or exceed all expectations.