Partner with Aureon Contact Center for an experienced customer support team that proudly serves as your brand ambassadors. We build a lasting partnership with you, so you can build a lasting partnership with your customers. We immerse ourselves in your products, your services, your mission, and your culture to become an extension of your team. As such, we understand and solve issues quickly and efficiently, further solidifying customer loyalty.
As a result, you can focus on your core business.
The Aureon Contact Center works with you to customize a customer support solution to suit your call center needs, including the following:
- Outsourced Technical Support
- Hardware & Software Tech Support
- Corporate IT Help Desk
- Shared Network Operations Center Support (NOC)
- Customer Service
- Product Support
- Inbound Up-Sell & Cross-Sell
- Customer Retention & Recovery
Aureon has more than 30 years of experience providing inbound call center solutions in the U.S. — from outsourced technical support to customer care services.
As your customer service call center partner, Aureon will help you retain customers and differentiate your products from those who outsource call centers overseas. Our advanced technology platforms maximize efficiency with multiple paths to each call center and multiple Tier 1 carriers.
Our people simply make the difference. Our professional, knowledgeable, and courteous customer support agents deliver efficient contact services, with high first-call resolution. We benefit from Iowa’s highly educated workforce and boast a low turnover rate. In combination with our intuitive telecommunication systems, we are able to keep costs low and highly competitive.
We build a collaborative relationship with each call center partner, establishing service expectations and goals and finding the right intersection between service delivery and cost effectiveness. We track call patterns and issues, continually providing feedback on trending issues and recommendations for process improvement. Our flexible solutions can quickly scale to meet ever-changing customer service needs.
Here’s what some of our longtime clients say they appreciate most about Aureon call center:
- Entirely U.S.-based
- Low overhead
- High first-call resolution
- Highly-skilled workforce
- Neutral dialect
- Low turnover
- Multiple centers with redundancy
- Dedicated workforce
- Best value proposition
- Critical thinkers
- Problem solvers