Skip to main content

About the Aureon Contact Center

Delivering exceptional customer experiences to build loyalty

Get Contact Center Solutions

Businesses need to provide an outstanding customer experience to keep their clients satisfied.

Relationships are at the heart of your business – but many organizations don’t have the internal resources to adequately provide prompt customer service. 

With Aureon Contact Center Solutions, you can provide superior customer service to your clients through outsourced call center solutions. We work to seamlessly blend our staff with yours, helping your team resolve issues and building trust and loyalty, so you can focus on what you do best — running your business.

The Aureon Contact Center Difference

When you work with the Aureon Contact Center, you get:
Midwestern Based Remote Workers

All our contact center agents are remote and based in Iowa, which means your customers get the friendly, “Iowa nice” service they’re used to.

Integrated Platforms

Our call center agents are connected through the Aureon Fiber Optic Network, which facilitates fast, exceptional services.

Cost Savings for Your Business

Avoid expensive investments in internal staff by using outsourced services, who are at your service during regular or after business hours.

Happy customers help you grow your business.

Help keep the relationship strong with Aureon Contact Center.

Get Contact Center Solutions

Who We Are

At Aureon, we come to work asking “How are we going to help our clients today?’’


Aureon has been moving businesses forward for almost 40 years, and we’re dedicated to tailoring our services and products to meet our clients’ needs. As a big company with a small company feel, we dedicate ourselves to working hard, collaborating together, and refusing to give up until we’ve found a solution.

Our Mission

Providing unique and scalable contact center solutions for organizations small and large.

Our Values

  • Efficiency
  • Reliability
  • Simplicity
  • Consistency
Get Contact Center Solutions

“Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.”

“This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.”

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

“Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.”

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our Services

Aureon Contact Center’s solutions include:

  • Outsourced Technical Support
  • Hardware & Software Tech Support
  • Corporate IT Help Desk
  • Shared Network Operations Center Support (NOC)
  • Customer Service
  • Product Support
  • Inbound Up-Sell & Cross-Sell
  • Customer Retention & Recovery

Recognition

2018 Prometheus Winner 

Large Technology Company of the Year

Community Involvement

Aureon makes it a priority to give back and support initiatives that make our communities stronger. We also arrange company-sponsored volunteer events throughout the year which allows team members to unite and give back together. Additionally, our Charity Grant Program provides financial aid to various public and private nonprofit agencies for community-based projects

  • Awarded nearly $1.4 million to rural communities through the Aureon Charity Grant Program
  • Awarded $14,500 annually in scholarships to students within rural communities
  • Donated more than $80,000 over a year and a half period to local nonprofits in the Midwest
  • Leveraged over $5 million for economic development initiatives with Iowa Area Development Group
client
client
client
client
client
client

Careers

We believe in creating an atmosphere that fosters collaboration, engagement, fun, and great work. Together, we create an environment that offers a good work-life balance, equipping our team to thrive and do their best work in a place they love. 

Sound like a good fit? Check out our open positions and apply today!

Explore Careers
Skip to content