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Virtual ISP

Empower Your Network with Scalable Virtual ISP Solutions

Our expert team of IT professionals is at your service during regular or after business hours.

Ensure the success of your business with wholesale virtual Internet Service Provider (ISP) solutions from Aureon Technology. With our bundled ISP services, you can get everything your business needs in one comprehensive package.

Aureon’s all-in-one Virtual ISP solution includes access to:

  • ProVision Subscriber Management System
  • Aureon WiFi Network
  • Virtual ISP branding
  • Email
  • Local technical and customer support 24/7

Subscriber Management System

ProVision, a web-based subscriber management system allows wholesale partners to easily manage internet subscribers. Use ProVision to order, monitor, and manage the ISP subscriber services Aureon offers.

Aureon WiFi Network

Utilizing Aureon Virtual ISP services allows you to be part of the secure and efficient Aureon WiFi network, with no additional monthly or annual fee required. The Aureon WiFi network makes it easy to offer WiFi internet access in popular community spaces like local campgrounds, fairgrounds, parks, and downtown areas. You purchase a WiFi hot spot radio and deploy in the desired location and we provide management of the WiFi portal, wireless controllers, and credit card gateway device.

Email & Branding

Virtual ISP partners receive our service provider email, which offers built-in virus and spam protection—a 98 percent success rate—and webmail access. We also offer the option of custom branding, which allows you to offer services with example@yourcompany.com for subscriber and email accounts.

Local Customer & Technical Support

All virtual ISP partners benefit from our dedicated customer support. Our local customer support services help keep your business running smoothly and your customers connected 24/7. We have more than 30 years experience providing technical support and customer service. Our solution-based call center team easily adapts to handle calls, chats, and emails, and is equipped with the necessary tools to ensure efficient call resolution in a consistent fashion. We have a target response of answering 90 percent of incoming calls in under two minutes and a proven, high resolution rate providing end-to-end customized troubleshooting, escalation, and ticketing processes.

The collaborative, Iowa-based Aureon team provides technical solutions to internet issues, including WiFi, hot-spot access, cable internet, Fiber-to-the-Home, DSL, and email as well as providing router support for most major brands, including configuring, installing, and wireless and security setup.

Additional Aureon bundled back-office ISP services include:

  • Growth-oriented advanced network appliances that deliver high-performance, reliable, and protected DNS and DHCP services.
  • High performance: can process up to 75,000 DNS queries per second.
  • Advanced DNS Protection: protects against DNS attacks including volumetric, exploits, DNS tunneling, NXDOMAIN and DNS hijacking attacks, as well as DHCP attacks, such as malformed DHCP requests. Meets the most stringent carrier, enterprise and governmental security requirements.
  • High-availability architecture and real-time database.
  • Optional Domain Name System Security Extensions (DNSSEC), which adds security while maintaining consistency and compatibility.
  • DHCP appliances automatically assign IP addresses to broadband connections such as DSL, Fiber to the Home, and cable modems.
  • RADIUS authentication provides centralized authentication, authorization, and accounting for subscribers who connect to a network service.
  • 24/7 Network Operations Center (NOC) monitoring.

Aureon is invested in the success of the companies that utilize our services. Interested in moving your business forward?

Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.

This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.

Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies

Contact Center Resources

Find articles, case studies and white papers to learn more about Aureon’s Call Center services.

See All Resources
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